Refund & Return Policy

Exchange and Refund Policy


Exchange Policy
As long as the tag is in place and the goods are in perfect condition as when you first bought it you have 365 days to exchange your purchase.

Refunds
You may get a refund within 14 days of receipt of your shipment. 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

The Exchange / Refund Process:
To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your exchange or refund, we require a receipt or proof of purchase.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Order Confirmation / Cancelation for COD Orders:
Once you placed your order and choose to pay as Cash on Delivery (Jordan Only); we will call you within 1 to 2 business days of the date you placed the order to confirm with you. We will exert 3 trials to call, if the customer is not available for 3rd time, the order will be canceled.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at jointhetribe@jobedu.com.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 
If you are living in Jordan and wish to exchange your product, please visit one of our retails stores in Amman-Jordan; 
Abdoun - Hisham Hajjawi Street
Alwaibdeh - Baoonyeh Steert

Noting that you need to present the invoice at the store to complete the exchange process. 

If you wish to return/exchange while outside of Jordan, please send to the below address:
Al Ryadh Commercial Complex Bldg. No.1
Al-Qimmah Street
Swyfiyeh
Amman - Jordan
Phone number: +965 515 23169 
Email: jointhetribe@jobedu.com 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.