Exchange & Return Policy
At Jobedu, we are committed to providing exceptional products and excellent customer service. We understand that sometimes you may need to return an item. To make the process as smooth as possible, we have created the following return policy.
You are eligible for a return if:
- The item is in its original, unused, and unworn condition, with all original tags and packaging intact.
- The return request is made within 30 days of the delivery date.
- Customized or personalized products
- Gift cards or vouchers
- Items marked as "final sale" or "non-returnable"
- Items that have been used, washed, or damaged
To initiate a return, please follow these steps:
- Contact our Customer Support team at email@example.com with your order number, the item(s) you wish to return, and the reason for the return.
- Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and an address for the returned item(s).
- Carefully pack the item(s) in the original packaging and include the RMA number in the package.
- Ship it through your preferred shipping carrier.
Please note that returns without an RMA number or sent to an incorrect address will not be processed.
Once we receive and inspect the returned item(s), we will notify you via email about the status of your refund. If your return is approved, the refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Shipping fees are non-refundable. In case of promotional offers with free shipping, the original shipping cost will be deducted from the refund amount.
If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. We will issue a full refund for the returned item once it is received and inspected, subject to our return policy.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact our Customer Support team within 48 hours of delivery. We will arrange for a replacement or refund.
If you have any questions or concerns regarding our return policy, please feel free to reach out to our Customer Support team at firstname.lastname@example.org. We are here to help and ensure a satisfactory shopping experience for you.